Frequently Asked Questions

Dillard's Rewards Program

Q. What is the Dillard's Rewards program?

A. The Dillard's Rewards program is a points-based program that allows you to earn Dillard's Shopping Passes that can be used for 10 % off a full day's purchases at any Dillard's store or at Dillards.com. Dillard's Credit Cardholders and Dillard's American Express Cardmembers earn 2 points every dollar spent (net purchases) at Dillard's. Dillard's American Express Cardmembers also earn 2 points for every dollar spent (net purchases) at grocery stores and gas stations, as well as 1 point for every dollar spent (net purchases) everywhere else American Express is accepted.

Q. How do I receive and redeem Dillard's Shopping Passes?

A. Dillard's Shopping Passes are issued within one to two billing cycles after earned and will be sent to you with your monthly billing statement. Dillard's Cardholders will receive a 10 % off all-day Dillard's Shopping Pass for every 1,500 points earned in a calendar year(Maximum of 12 shopping per account per year).

Dillard's Shopping Passes are valid for 10 % off a total day's purchases at any Dillard's location or at dillards.com. You choose the day to redeem. The value of the 10 % off discount will be taken at the time of purchase. The barcode on the Pass must be scanned for each transaction in order to qualify for the discount.

Dillard's Shopping Passes must be used by the expiration date with your Dillard's Credit Card or your Dillard's American Express Card. The Passes cannot be used to purchase gift cards and cannot be redeemed for cash or combined with any non-sale promotional offer

Q. How do I reach Elite Member status? What are the benefits of being an Elite Cardmember?

A. Shop your way to Elite status by spending $2,000 (net purchases) in a calendar year on your Dillard's Credit Card or Dillard's American Express Card. To maintain Elite status, you must spend $2,000 in net purchases each calendar year.

Dillard's Elite Cardmembers are entitled to a number of benefits*:

Gift Cards

Q. Do you have Dillard's Gift Cards?

A. Yes, we do, and they are for sale on our site as well as in all of our store locations. Click Find A Store at the top of the Home Page to find the store nearest you. Our online Gift Card selection can be accessed by clicking Gift Cards at the top or bottom of the Home Page. Gift Cards are available online in amounts from $10 to $1000.

Q. Where can I use my Dillard's Gift Card?

A. You can use your Gift Card for purchases in any of our stores or when shopping online.

Q. How can I find out the balance on my Dillard's Gift Card?

A. You can call toll-free 1-800-345-5273 or an associate at any store can give you that information.

Q. How can I report a Dillard's Gift Card lost or stolen?

A. You can call toll-free number 1-800-345-5273 or you can contact any Dillard's store to report a gift card lost or stolen. In either case you must have the gift card number.

Orders

Q. How can I check on my order?

A. If you provide your email address when you place an order, we will automatically notify you when we receive your order, send updates as to the status of each item on your order, and notify you when your order ships. You can also check on the status of your order online. You can click Order Status at the top of the screen then key your order number and billing phone number to view details of a specific order. To see a list of all orders placed click Order Status and log in with your Email Address and Password. You can click on a specific order to view details. You can e-mail Customer Service or call 1-800-345-5273 if you have questions about your order. We provide a reference number on our status emails and in Order Status online that can be used to track your order once it has shipped.

Q. What if I need to cancel my order?

A. We can cancel your order if we receive your request prior to shipping it. Once your order has shipped, it cannot be cancelled but it can be returned to us or to any Dillard's store location. To cancel an order, please call 1-800-345-5273 and speak to a Customer Service Representative.

Q. Do you offer Gift Wrap?

A. Yes, we do. Wedding Registry purchases are packaged in a complimentary gift box. For all other, we will place each item you specify in a gift box for only $5 per item.

Q. Do I have to pay tax on my order?

A. We are required by law to charge sales tax if the state to which the order is being shipped has a state tax and if we have a store location in that state. The charge to you is based on the sales tax for the state to which the order is being shipped.

Q. What types of payment do you accept for online purchases?

A. We accept the following payment types: Dillard's Credit Card, Dillard's American Express Card, Dillard's Gift Card, Visa, Mastercard, American Express, Diner's Club and Discover. We can only accept one credit card type and number per order and only cards issued in the U.S.A. However, we do accept Dillard's Gift Card(s) in combination with a Dillard's credit card

Q. How do I contact the Dillard's Call Center and what are thier hours

A. Dillard's Call Center Hours are:
Monday through Saturday 7:00 am to 10:00 pm (CST)
Sunday 12:00 (Noon) to 6:00 pm (CST)
1-800-345-5273

Our Company

Q. Is Dillard's affiliated with any other retail companies?

A. We are frequently asked this question. We are not affiliated with any other retailers and all of our 300 plus store locations do business as Dillard's. We have acquired several other retail chains over the past few years, but all of them are now Dillard's stores.

Q. What is the Dillard's Stock symbol?

A. Dillard's stock is traded over the New York Stock Exchange. The ticker symbol is DDS.

Q. What is the address and phone number of your corporate office?

A. Our corporate offices are located in Little Rock, Arkansas. Corporate Headquarters Address:

Q. What if I have a question or need information?

A. If you have a question or need information not included in our Frequently Asked Questions section, you can e-mail us at Questions. We try to answer all inquiries within 24 hours.

Radio Frequency Identification

Q. What is RFID?

A. Radio Frequency Identification (RFID) is a method of using radio waves to communicate information about products. RFID systems can collect data about a product quickly, with reduced human error. An RFID/EPC (Electronic Product Code) tag consists of an antenna connected to a microchip that contains information about the product and can be placed on a product. This tag can then transmit its product information (EPC) back to a reader.

Q. How does an RFID system work?

A. An RFID system contains a tag and a reader with an antenna. The reader sends out a low powered electromagnetic wave (radio wave). The tag receives the wave and uses the power from the wave to activate its microchip. The microchip adds the tag’s unique information to the wave and sends it back to the reader.

Q. What is the difference between RFID/EPC tags and bar codes?

A. RFID/EPC tags and bar codes are two different technologies that overlap in the identification of products. Bar codes require line-of-sight to identify a product. RFID does not require the tags to be within line-of-sight. Bar codes typically identify the UPC (representing a unique style, color and size of the product), while an RFID/EPC tag contains the UPC plus a serial number which differentiates one like item from another.

Q. At what distance can an RFID/EPC tag be read?

A. The range of a tag depends on the frequency, size, power output, and whether or not a tag contains a battery. The passive (non-battery powered) Ultra High Frequency (UHF) tags that Dillard’s uses can be read up to 20 feet away from the reader.

Q. Do RFID systems have any potential health risks?

A. The government closely regulates the amount of power an RFID reader can produce. World Health Organization research, among other scientific studies, have shown that exposure below the limits recommended in internationally adopted guidelines has not revealed any known negative health effects. Passive tags, like the ones used on Dillard’s merchandise, contain no battery or power source, so they pose no harm to shoppers.

Q. Will RFID systems increase the cost of products?

A. Although RFID/EPC tags are more expensive than barcodes, it is envisioned that RFID systems will be able to actually reduce the cost of products by improving management of inventory throughout the supply chain. Reducing the number of out-of-stocks while eliminating excess or unnecessary inventory can streamline the flow of materials and effort required in getting the proper merchandise to the right store in a timely manner.

Q. What privacy issues are there with RFID technology?

A. The information specified about the product on an RFID/EPC tag is simply a product code and a serial number. The RFID/EPC tags will contain no personal customer information. The tags can be removed by the customer after purchase.

Q. Can RFID/EPC tags be used to track customers in the store?

A. Although there are tags designed to be implanted in humans and animals, these have nothing to do with the use of RFID that Dillard’s is implementing. Given that the tags that are being used on our products can only be read at a distance of about 20 feet, it would take many readers to cover the entire store. The RFID/EPC tags only transmit the product’s unique identifier or EPC and not any customer information.

Q. Can someone read the tags on items in my home or in the clothes I may be wearing?

A. First of all, the read range for passive UHF tags is about 20 feet. Someone would have to get that close to your belongings to be able to read the associated tags. Even if they were capable of reading the tags, the only information they would get would be the encoded UPC and a serialized number (EPC). Without a product database to look up the item, this number is basically useless. No personal customer information is stored on the tag. The tags used by Dillard's are designed to be removed by the customer following purchase.

Q. What is an Electronic Product Code (EPC)?

A. The EPC is an advanced version of the UPC (Universal Product Code or bar code). Like the UPC, an EPC identifies manufacturer and product style, color and size. The EPC also contains a serial number allowing each item to be uniquely tagged. The EPC is stored in the tag’s microchip. You will often hear the terms RFID tags and EPC tags used interchangeably. While RFID refers to the technology used to read the tags, EPC refers to the unique item identifier stored on the tags.

Q. What benefits will customers see from the use of RFID?

A. Our goal at Dillard’s is to use RFID/EPC tags on products to help process merchandise through the supply chain faster and more accurately, monitor inventory levels, perform frequent product inventory counts and reduce theft. The end result will be having the right merchandise in the right store at the right time, thus improving the overall customer shopping experience.

Q. Forward looking information

A. The foregoing statements regarding our intention to pilot and further implement RFID technology as well as statements made regarding our goals, beliefs of the potential benefits and potential product cost reduction of using this technology are forward-looking statements within the definitions of federal securities laws. These statements represent the views of management at the time of this release, are based upon current information available and are not guarantees of future performance or results. Our actual results of the RFID pilot program and further implementation of this technology in our stores may vary from the forward-looking statements made above due to a number of risks and uncertainties. These risks and uncertainties include but are not limited to the continuing availability of equipment, technology and expertise to successfully pilot and further implement the RFID program, our continuing analysis of the cost-benefit aspects of RFID implementation and resulting determination of the appropriateness of continuing forward with the project and the ability and willingness of our current and future merchandise suppliers to participate in RFID tagging and technology. Dillard's disclaims any obligation to update or revise these forward-looking statements based on the occurrence of future events or the receipt of new information. Got questions? Contact Us.

Returns

Q. What if I need to return an item?

A. Items purchased on our site can be returned to the Internet Store location or to any Dillard's store. Electronics items must be returned in the original packing material from the manufacturer. The return shipping address is:

Q. What if I need to return a gift purchased in a Dillard's store?

A. If you are not near one of our stores, send an e-mail to Questions. Please include the location of the store where your gift was purchased if you have this information. Also, include a phone number where you can be reached. We will forward this information to the store where your gift was purchased, so that they can contact you and assist with the exchange or return.

Security

Q. How secure is shopping online with you?

A. Our site processes all sensitive data keyed into a browser via a "secure socket layer" or SSL, which is the industry standard for encrypting transmitted data. Your information is stored behind a second firewall on a separate server dedicated to that purpose. Once through the firewall, the data is further protected by security protocols requiring a Login ID and Password to access. Security is a top priority with us and we will do our utmost to insure the security and privacy of your data. You may notice that when you are looking at product information, it is not secured. This is typical of most sites. However, once you begin the checkout process which includes providing your personal information, that is secure.

Shipping

Q. Do I have to pay shipping?

A. Orders requesting expedited (express) service and ordered prior to 3:00 pm central time are shipped the same day (Monday through Friday). Expedited orders placed on Saturday, Sunday or a Holiday will be shipped the following business day. You can expect delivery in 2 business days after shipping. At this time Dillard's only ships merchandise to the U.S. Additional charges will be applied to merchandise shipped to Alaska and Hawaii. Express shipping is not available for P.O. Box and APO/FPO addresses. Shipping charges are calculated for each address and are based on the order amount being shipped to that address. The following charges will apply to your order:
ORDER AMOUNT REGULAR EXPRESS

Up to $149.99 $8.50 $18.50

$150.00 and Up $11.95 $21.95

Items, including certain electronics, that are very large or fragile may include an additional shipping charge. Items in a multi-item order may be shipped separately and from different locations.
Gift Cards are shipped U.S. Mail at no charge for regular delivery. There is a $8.50 charge for Fed Ex express delivery. Dillard's does not ship fragrances, aerosols, and alcohol based products via Express Delivery or to P.O. boxes, military facilities or outside the continental United States. Please select Regular Delivery for the shipment of these items.

Q. Do you ship overseas?

A. At this time we only ship within the United States. We do not ship overseas, to Canada, or to Mexico.

Q. What about shipping to APO/FPO addresses?

A. Yes, we do ship to APO/FPO addresses. However, due to restrictions at those postal facilities, we are unable to ship oversized or heavy items. We also can not offer Express shipping to these locations. Please allow 2-8 weeks for delivery.

Q. How soon will I receive my order?

A. Processing time for in stock items is approximately 2 business days. Standard delivery is 7-10 business days; express delivery is 2-3 business days. Delivery times do not include processing time. If the item is not in stock, you will receive an email to inform you.

Q. How will my order ship?

A. Service providers are Fed Ex, UPS and USPS. The carrier will be determined by the service available for your "ship to" location and the method of delivery (regular or express) you select. When your order ships, you will receive an email that includes the name of the carrier and a tracking number. For more information about shipping, please refer to our Shipping Policy.

Shopping

Q. How do I place an order online?

A. First, you will need to locate the item you wish to purchase. If it is an item from our catalog, begin by clicking on the merchandise category and appropriate subcategory under Shop By. If you wish to purchase a registry gift, click Registries at the top of the Home Page.

Q. How do I create a Dillards.com Account?

A. You can create a Dillards.com account by clicking Login/Create an Account at the top of our Home Page. Click Create An Account under "New Customers". You can also create a Dillards.com account during the checkout process by clicking I would like to setup a Dillards.com Account box at the bottom of the Billing Information page. Completing the account setup includes providing an Email Address and creating a Password. You will use this Email Address and Password when you place an order.

Q. Do I have to have a Dillards.com account to purchase on your site?

A. No, you do not. You can shop as frequently as you like as a "new customer", but we hope that you will choose to create a Dillards.com account. The benefits include access to Order Status to review the details of each of your orders and check on the status, use of an address book to keep your frequently used mailing addresses, and a streamlined checkout since you do not have to key your billing and shipping address information each time.

Q. What if I forget my Password?

A. Just click where indicated below the Email Address and Password boxes on the Login screen. We'll guide you through resetting your password. If you would like for us to reset your Password for you, there is an e-mail form you can complete and send to us.

Q. What is a Security Question?

A. This is a question that you provide us as well as the answer to this question. The answer should be known only by you. Answering this question is part of resetting your Password. It ensures that only you have access to your Email Address and Password. Security of your information is a primary concern to us and this is just one of the ways we ensure it.

Q. What if I need to change my Dillards.com account profile?

A. You can do this anytime by clicking My Account on the Home Page then clicking My Personal Information and/or Quick Checkout Profile on the My Account page.

Store Location

Q. How do I find the Dillard's store closest to me?

A. Click Find A Store at the top or bottom of our Home Page and enter your zip code or click Store Locator and Events at the bottom of the Home Page. Here you click a state or enter a city, state or zip code in the search box to find stores closest to you.