Dillard's | FAQ's, notices & policies

International Sales FAQs

Below is a list of the questions about international sales. Select for details.

If you don't find the answer below, please email us at internationalsales@dillards.com.

Policies & Notices

Below is a list of our policies and notices. Select for details.

International Sales FAQs

Dillard's offers international shopping through our partnership with global e-commerce provider Borderfree. By placing an international order, you acknowledge that your financial transaction and shipment will be processed by Borderfree. Your customer service needs will be handled directly by Dillard's.<br><br>Borderfree allows local currency prices to be visible throughout Dillards.com and displays your final total (including customs tariffs, taxes and shipping fees) during Checkout. Borderfree also enables Dillard's to take advantage of a shipping network that delivers packages quickly and reliably to global customers.

Payment Methods

We accept Visa, MasterCard, Paypal and American Express for international orders. Your credit card will be billed by Borderfree when your package is shipped to its final international destination. 'Dillardsinc' will appear on your credit card statement.

Shipping Options & Charges

International shipping costs are calculated based on a number of factors, including the chosen service level (Standard/Express), the number of purchased items, the weight of the items and the destination country postal code. During Checkout, international shipping costs will be calculated and guaranteed by Borderfree based on the items you are purchasing and your shipping destination.<br><br>International customers may ship to multiple addresses by placing a separate order for each shipping address. We cannot ship single international orders to multiple addresses at this time.

Shipping Timeline

Most in-stock items will arrive 6 -16 business days after receipt of your order. A shipping timeline specific to your destination can be viewed in Checkout.<br><br>Please note that shipping windows are estimates and delivery dates cannot be guaranteed.

Certain items in our online catalog may be unavailable for international shipping.

Some items, including hazardous materials, furs and exotic leathers, may not be available for international shipment. Beauty items may be considered hazardous materials due to their alcohol content.

How to Order

<ul><li>Select the International Country Flag at the top of any page and choose your shipping destination and preferred currency. All Dillard's prices will automatically be converted into your chosen currency.</li><li>Shop Dillards.com as you normally would. When you proceed to Checkout, your secure transaction will be completed with Borderfree. Borderfree will calculate and display a guaranteed order total, including all shipping costs and any applicable duties and taxes.</li><li>Once your transaction is complete, Dillard's will ship your item to the Borderfree shipping hub in the United States. Borderfree then ships your order to its final international destination.</li><li>You may ship to a specific country but pay with a different country's currency. If you don't see your country listed, we are not currently able to ship to that destination.</li><li>If you are shipping to a U.S. or an APO/FPO address, simply proceed through the domestic site.</li></ul>

I live in the U.S. Can I use Borderfree to ship an order internationally but pay in U.S. Dollars (USD)?

Yes, Borderfree supports international gift giving. You will receive a guaranteed order total for your internationally shipped items, but pay in USD using a U.S. credit card. This also works if you're an American traveling or living abroad.

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items and the destination country. International shipping will be calculated and guaranteed during the Borderfree global checkout based on the items you are purchasing and your shipping destination.

How can I track my international order?

You can track the progress of your international package(s) here: <a target="_blank" href="https://services.fiftyone.com/tracking.srv">Track International Orders</a>

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us at <a href="mailto:internationalsales@dillards.com">internationalsales@dillards.com</a> or 817-831-5482 and Dillard's will gladly assist you with any questions relating to your international order. Dillard's Call Center Hours are: Monday through Saturday 7:00 am to 12:00 am (GMT-6), Sunday 9:00 am to 7:00 pm (GMT-6).

How much duty and taxes are charged on international orders?

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree global checkout.

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally shipped orders.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please contact us at <a href="mailto:internationalsales@dillards.com">internationalsales@dillards.com</a> or 817-831-5482, and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.<br><br>Returns must be made within 45 days of purchase. Unfortunately, items purchased for international shipping may not be exchanged.

Policies & Notices

California Transparency in Supply Chains Act

California Transparency in Supply Chain Act Statement 2010

The following describes Dillard's efforts to eradicate slavery and human trafficking from its direct supply chains. Among other measures, Dillard's:<ol><li>Engages in verification of product supply chains for products imported by Dillard's to evaluate and address risks of human trafficking and slavery. See Dillard's <a target="_blank" href="http://investor.shareholder.com/dillards/documentdisplay.cfm?DocumentID=3150">Social Accountability Policy</a> and Dillard's <a target="_blank" href="http://investor.shareholder.com/dillards/documentdisplay.cfm?DocumentID=6458">Social Accountability Report</a> for details. Dillard's utilizes third party inspectors to ensure compliance with Dillard's Social Accountability Policy;</li><li>Conducts audits of suppliers of products imported by Dillard's to evaluate supplier compliance with company standards for trafficking and slavery in supply chains. See Dillard's Social Accountability Policy and Dillard's Social Accountability Report for details;</li><li>Requires direct suppliers to certify that materials incorporated into the product comply with the laws regarding slavery and human trafficking of the country or countries in which they are doing business. See Dillard's Social Accountability Policy which is applicable to import vendors. Dillard's requires all vendors, pursuant to its purchase order terms, to warrant, represent and agree that all merchandise shipped to Dillard's was manufactured and produced in full compliance with any applicable current, or later adopted, laws of the country of manufacturer governing the use of child labor, illegal forced labor, illegal prison labor or similar illegal working conditions, as well as any other applicable human rights statutes, regulations and laws;</li><li>Maintains internal accountability standards and procedures for employees or contractors failing to meet company standards regarding slavery and human trafficking for imported products. See Dillard's Social Accountability Policy and Dillard's Social Accountability Report for details; and</li><li>Provides company employees and management, who have direct responsibility for import supply chain management, training on human trafficking and slavery, risks within the supply chains of products. See Dillard's Social Accountability Policy and Dillard's Social Accountability Report for details.</li></ol>

Copyright Notice

The entire contents of this site are the sole and exclusive property of Dillard's, Inc. and are subject to United States and worldwide laws and treaties restricting the copy, distribution, publishing and transmission of same. No portion of this site may be copied, distributed, published or transmitted without the express written consent of Dillard's, Inc. Users of this site may download and print materials from this site for personal, non-commercial use related to placement of an order or shopping with Dillard's, provided that any such copy must contain this notice.<br><br>All of this web site's content and supporting code are copyrighted by or licensed to Dillard's, Inc. and all rights are reserved. All content copies, either electronic or printed, are for personal use only. The content and supporting code contained herein may not be used in any other manner unless express written permission is obtained in advance.

Dillards.com Privacy Policy

Dillard's understands that online and mobile privacy is very important to you. We have adopted this Privacy Policy as part of our commitment to your privacy. The terms "we", "us", and "our" refer to Dillard's Inc. and it's affiliated companies. <br><br>This Privacy Policy applies to information we obtain via dillards.com and our mobile site m.dillards.com (referred to hereafter as the Sites). Please note that the Privacy Policy applies only to your interactions with us through the Sites. It does not apply to interactions through our retail stores, or to your use of a Dillard's credit card. A separate Privacy Policy, administered by GE Capital Retail Bank, pertains to your Dillard's Credit Card and Dillard's American Express® Card. For that Privacy Policy, <b><a target="_blank" href="https://www.onlinecreditcenter6.com/contactus/dillards/layout/ESecPrivacy.jsp?clientId=dillards">click here</a></b>. When you use your Dillard's Credit Card or Dillard's American Express® Card on the Sites, this Privacy Policy fully applies to your usage of the Sites. Additionally, when using the Sites you may submit product reviews. We currently use a company called PowerReviews for product reviews. Your submission of reviews is governed by a separate privacy policy maintained by PowerReviews. A link to that policy is provided on the screen from which you submit your review, but you can also review it <b><a target="_blank" href="http://www.powerreviews.com/legal/privacy_policy_en_US.html">here</a></b>. Also, if you click the “Dillard’s Careers” link at dillards.com to search for Dillard’s jobs, you will be directed to job listings at monster.com. Your submission of information and collection of information from you through use of monster.com is governed by the privacy policy of monster.com. For that privacy policy, <b><a target="_blank" href="http://inside.monster.com/policy/inside2.aspx">click here</a></b>. <ol><li>What Information We Obtain</li><li>How We Use Information We Obtain</li><li>How We Share Information We Obtain</li><li>How We Use Cookies and Similar Technology</li><li>How You Can Opt Out of Promotional Emails</li><li>Miscellaneous Information (such as changes to this policy, data security, children's privacy)</li></ol>

1. What Information We Obtain

When you use the Sites, we may obtain personally identifiable information from you which you give us -- such as your name, physical address, email address, telephone number, account number - as well as any information you may submit through product reviews, the Feedback function, or email. We may also collect personally identifiable information about you from third parties, such as demographic or marketing firms to improve our marketing efforts, or fraud prevention companies. Additionally, when you use the Sites, we obtain information automatically, such as the Internet Protocol (IP) address and other information about the device you are using to access the Sites, including browser information, Internet Service Provider (ISP), operating system, and your location.

2. How We Use Personal Information We Obtain

We use the information we obtain from your use of the Sites to conduct our business and to market products and services to you. If you order from the Sites, we may send you emails and notices about your order and about other merchandise and services that we think may be of interest to you. We may also share information we obtain with other members of the Dillard's corporate family. We do not sell or rent the information we obtain. If you want to opt out of getting promotional emails from Dillard's, see Section 5 below. We also use the information we obtain for other business purposes, such as payment processing, analytics, fraud prevention, and legal compliance.

3. How We Share Personal Information We Obtain

We may disclose the information we obtain with service providers that perform marketing, promotional and other services for us. Service providers who perform marketing services on our behalf are required by us to use personally identifiable information we share only to help us to provide you with products and services from Dillard's. We may also provide information to carefully selected outside companies for the purpose of jointly marketing a product or service to you. We may share information about aggregate shopping histories and demographics with consultants and others for purposes such as analyzing sales, website performance, retail trends and marketing, but such information does not identify you or any other individual.<br><br> We also share information with other companies which provide us with services we use to conduct our business operations, including product recommendations and fraud prevention. We may also share information when we believe that it is required by law or necessary to operate our business (e.g., to our attorneys, auditors, or accountants), to protect your rights, to protect our rights, or to protect the rights of others. We may also disclose the information we obtain to any company which may in the future acquire Dillard's or a portion of its business.

4. How We Use Cookies and Similar Technology

A "cookie" is a small data file stored by your web browser on your device. It allows the Sites to recognize your device upon entering the Sites. We use cookies to keep track of when you return to the Sites, to identify the pages you click on during your visit to the Sites, and the name of the site you visited immediately before visiting the Sites. We use information obtained via cookies to improve and secure the Sites, including improving our site design, product assortments, customer service, and special promotions; to prevent fraud; and to provide you with product recommendations. Such recommendations may be presented to you on other sites you visit, including social network sites such as Facebook. You can disable and delete cookies through your web browser. <b><i>However, you will not be able to make purchases on the Sites if you disable cookies.</i></b><br><br> We use Google Analytics to compile information collected via cookies in a manner which is helpful to us in analyzing visitors' use of the Sites. Google Analytics also uses this information to place advertisements for our products on other sites that you visit after your use of the Sites. These advertisements may be based upon the pages you visited during your use of the Sites. You may opt out of Google Analytics’ use of your browsing history information in this manner at any time by visiting Google's <b><a href="https://www.google.com/settings/ads/onweb/" target="_blank">Ad Preferences Manager</a></b>. You may also choose to install the <b><a href="https://tools.google.com/dlpage/gaoptout/" target="_blank">Google Analytics Opt-Out Browser Add-on</a></b>, which if installed will prevent Google Analytics from using information obtained from your use of the Sites.<br><br> For payment fraud prevention purposes, we use a technology called “Flash Cookies.” A Flash Cookie is a data file placed on your device using Adobe Flash technology that may be installed on your computer or downloaded by you to your computer. Flash cookies are not deleted from your browser when you delete cookies through your browser’s delete cookies function, and are not disabled by disabling cookies through your browser’s disable cookies function. To learn how to manage privacy and storage settings for Flash Cookies, <b><a href="http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html" target="_blank">click here</a></b>. Additionally, for payment fraud prevention purposes we use a technology called HTML5 local storage technology. HTML 5 web storage is similar to a cookie in that it stores data on your device’s web browser for collection of information. HTML5 local storage on your device may not in all cases be deleted or disabled by deleting or disabling cookies through your browser’s delete and disable cookies functions.

5. How You Can Opt Out of Promotional Emails

You may access and update your Personal Information and your preferences about receiving promotional emails from Dillard's at any time. To do that:<br><br>From dillards.com<br><br><ol><li>Click <span class="faqForLinks">MY DILLARD'S</span> at the top of the web page</li><li>Enter Email Address, Password, and click <span class="faqForButtons">Login</span></li><li>Click <span class="faqForLinks">"My Personal Information"</span></li><li>Un-check the box for "Send me e-mails about store specials." Please allow up to ten days for us to process your request.</li></ol> <br><br>From m.dillards.com<br><br><ol><li>Click <span class="faqForLinks">LOGIN</span> </li><li>Enter Email Address, Password, and click <span class="faqForButtons">Continue</span></li><li>Click <span class="faqForLinks">"My Personal Information"</span></li><li>Un-check the box for "Send me e-mails about store specials"</span></li><li>Click <span class="faqForLinks">SUBMIT.</li></ol> <br><br>If you "opt out" of receiving promotional emails from us, the only e-mails you will receive will be (I) about transactions that you initiate (such as to confirm orders you submit on the Sites, inform you about your order status, respond to your customer service inquiries and answer any other questions you send us); (II) about matters affecting your Personal Information; and (III) in connection with certain services or promotions for which you have registered, such as our gift registry program.

6. Miscellaneous Information

Changes to this Privacy Policy: We reserve the right to change this Privacy Policy, and to apply any changes to previously collected personal information. We urge you to periodically check this Privacy Policy for any changes. The last revised date will change when we make revisions to the policy. All changes will be effective upon posting or as otherwise stated in the revision. If you cannot accept the terms of the Privacy Policy, as posted, please do not use the Sites.<br><br> Do Not Track Header: Some web browsers and devices permit you to broadcast a preference that you not be “tracked” online. At this time we do not modify your experience based upon whether such a signal is broadcast. Data Security: Security of your information is very important to us, and we follow reasonable procedures to protect the information in our possession. However, no security system is perfect, and we accordingly cannot guarantee that a security breach will not occur.<br><br> Governing Law, Dispute Jurisdiction: The laws of the State of Arkansas, excluding its choice of law principles, govern all matters arising from or related to the Sites, including your access and use, and any Internet transaction between you and us.<br><br> Links: Our Sites may have links to third party websites. This Privacy Policy does not apply to any other web sites. You should review their privacy policies.<br><br> Children's Privacy: We do not knowingly request or collect personal information from any person under 13 years of age through the Sites without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to us through the Sites for any purpose without prior verifiable parental consent, we will delete his or her information from our files. Although we permit users to post reviews concerning our products, we do not encourage users to include their full name when posting reviews. If you are under 18, have included your name in a review, and would like Dillard’s to remove your name you can contact us at the email address, telephone number, or mailing address below with your request. Please note that even when we remove your name, the removal may not remove the remainder of your post or remove your name from all copies of the post.

Questions?

If you have questions regarding our Privacy Policy please contact us at:<address>Dillard's, Inc.<br>Attn: Legal Dept.<br>1600 Cantrell Road<br>Little Rock, AR 72201<br>1-800-643-8274</address>Or email us at <a href="mailto:internationalservice@dillards.com">internationalservice@dillards.com</a><br><br>Last Revised: June 17, 2014.

Legal Notices - Terms of Use

This web site is owned and operated by Dillard's, Inc at http://www.dillards.com.<br><br>The material contained within this web site is periodically checked for accuracy and is presented without any warranties, either expressed or implied. Dillard's Inc. and its subsidiaries will assume no, and hereby disclaims any, responsibility for any errors or omissions of this web site's content. Dillard's shall not be responsible for any damages incurred as a result of the content or use of this web site.<br><br>By using the material at this web site, all users agree to all terms and conditions contained in this web site, which are subject to change without notice, as well as all applicable laws, and do so at their own risk. All changes to this legal notice will be posted to this web site in a timely manner.<br><br>Occasionally, orders for an item exceeding our supply are received. If we are unable to fulfill your order, you will be notified and your credit card will not be charged.<br><br>Materials contained within this web site are intended for U.S. residents. Any deliveries requested for addresses outside the U.S. are subject to refusal by Dillard's, Inc.<br><br>Any link between dillards.com and any other web site does not constitute an endorsement of the linked site. Dillard's, Inc. does not make and hereby disclaims any warranty as to the content of any other web site linked to dillards.com. Exercise caution when communicating or interacting with any web site.<br><br>Any questions regarding these legal notices may be directed to:<address>Dillard's Inc.<br>Legal Dept.<br>1600 Cantrell Road<br>Little Rock, AR 72201</address>

Limitation of Liability

This website and all information contained herein are provided "as is" and without warranties of any kind, express or implied. Dillard's shall not be liable for any damages whatsoever arising out of or relating to the use by any person of this site, including but not limited to direct, indirect, consequential or punitive damages, including damages to hardware or software resulting from use of this site.

Pricing Policy

Dillard's is committed to offering quality merchandise at fair, competitive prices. In most cases, the internet prices will reflect store prices. However, there may be some exceptions. Internet sale prices expire at midnight Central time on the date displayed for the item. Prices and sales are subject to change without notice.<br><br>Dillard's does not make price adjustments.<br><br>Merchandise available through Dillards.com may not be available in all our stores.

Security

We are committed to maintaining the security of the information we receive from you. To prevent unauthorized access, we have implemented appropriate software and management procedures which we monitor continuously. Encryption is a process which scrambles your personal information while it is in transit to us. We encrypt sensitive information as you key it in your browser via a "secure socket layer", or SSL, which is the industry standard for encrypting transmitted data. Upon receipt, your information is stored on a secured server behind a firewall. This secured server is not directly connected to the Internet, and the firewall which protects it meets all industry standards. In addition, the facility that houses the server is physically secured to further protect your information against loss, alteration or misuse. We are and will continue to be diligent in our efforts to ensure that your personal information is secure with us.

Submission of Information to Dillard's

Dillard's shall have a permanent, irrevocable license to modify, retransmit, license, distribute, sell or otherwise use in any manner any and all information, including suggestions and ideas, submitted to Dillard's through use of this site, without any obligation to compensate or further notify the person submitting the information of such use.<br><br>Any person submitting, posting or displaying any data, text, music, sound, photographs, graphics, video, messages, tags and/or other materials ("Content"), in any media, to Dillard's, whether publically or privately transmitted, represents, warrants and agree that she is the sole owner of such Content and has the lawful right to submit same for use by Dillard's. Further, any person submitting Content grants to Dillard's a permanent, irrevocable license to modify, retransmit, license, distribute, sell or otherwise use in any manner any and all Content submitted without any obligation to compensate or further notify the person submitting the Content of such use.

Tax Information

Dillard's Inc. operates in 29 states throughout the U.S. Current law requires us to collect all state taxes that are applicable, based on the order's "ship to" address. Be advised that some states require a tax on the delivery and/or gift wrap charges, as well. All applicable taxes will be clearly displayed on your order at order completion time.<br><br>NOTE: Tax rates are subject to change at any time.

The Children's Online Privacy Protection Act

The Children's Online Privacy Protection Act (COPPA) protects the online privacy and personal information of children under 13 years of age. In compliance with this act, Dillard's does not promote online to children, and does not intentionally collect any personally identifiable information from children under 13. Children under the age of 13 must be signed up by their parents and use their parents email address in order to receive e-mail updates.