I paid full price for the dress in August 2016. I wore the dress several times and discarded the receipt. I washed the dress according to label instructions which reads "machine wash cold". I did not use the clothes dryer. The dress shrunk. I returned the dress to Dillard's to get a refund. I only had my American Express receipt. I was refused a refund. The sales clerk asked if I wanted to walk over to where the manager was (manager was on the phone). I asked the clerk if the manager was still going to refuse the refund, she said yes. My reply was, "Why would I go there if she is still going to say no?".