Registry Frequently Asked Questions
Q. Why register with Dillard’s?
A. It's a great gift to give your wedding guests! It eliminates the guesswork and worry for the ones you love. It assures your family and friends they are giving you a gift you'll cherish.
Q. What items should we include on our registry?
A. Register for items that you want and need based on your lifestyle. Think about adding items that you will use not just now, but years from now. Use our weddingregistry checklist to make sure you have checked off all the essentials.
Q. Is it best to stay within a particular price range for requested items?
A. Register for items in every price range. The budgets of your guests will vary and you want everyone to have multiple options. Don’t forget to register for a few items you can receive from a group.
Q. If we register online, can we update our registry in store?
A. Yes, just let an associate in the home department know you would like to update your registry.
Q. If we registered in store, can we update online?
A. Yes! You can add and delete items on your registry on Dillards.com by logging in to your registry. If you need help logging in, please contact 1-800-345-5273.
Q. How long will our registry be available?
A. Your registry will be available for 18 months after your event date. Please be sure to update your mailing/shipping address if there are any changes during this time.
Q. Do you have a Registry Completion program?
A. Yes! Our completion program allows you to purchase most of the remaining items on your registry at 20% off the regular everyday low price. Offer available in store only, contact a store associate for details.
Q. What about Shipping & Delivery?
A. Every registry must have a delivery friendly address within the United States. Extra shipping charges apply on gifts sent to Alaska, Hawaii, and U.S. Territories. Please update your shipping address before and after your events so gifts will be delivered right where you want them. Dillard's uses UPS and FedEx, determined by the service offered in your 'ship-to' area and the method of delivery (standard or expedited) the customer selects.
Many dinnerware and stemware patterns are stocked in our Distribution Center. After the order is processed, on hand items should be delivered within 7 to 10 working days while other items will be ordered from the manufacturer.Your registry will indicate items that will be ordered from the manufacturer.
Keep in mind that many of the fine products you register for are handmade and can take from 12 to 16 weeks to receive. Many of the specialty items are only made once or twice a year. You will receive a gift announcement card in the mail with shipping status when manufacturer ordered items have been purchased for you.
Guests may order multiple items that we "split" and ship separately from different locations with part of the merchandise to follow at a later date. Save the paperwork that comes with your deliveries and check it against your Gift Announcement cards or emails. Your saved paperwork will help us answer any questions you might have.
Q. What is Dillard’s Exchange Policy?
A. After your wedding day contact a Dillard's store within 30 days to make exchanges. It's a good idea to make an appointment so we can provide you with the best possible service. When you arrive, let us know if you need assistance with heavy or multiple items.
Dillard's does NOT refund cash for registry returns. It is our policy to refund cash ONLY if the customerhas a Dillard's cash receipt. If you have a store credit left after your exchanges, we will issue the amount on a Dillard's Gift Card for you to use to purchase merchandise in any Dillard's store or online. A Registry Gift Card cannot be used as a payment or applied to your Dillard's account or any other charge account.
Proof of purchase or POP labels accompany every item sold to help us track sales, returns and exchanges. Items purchased in store have the yellow label physically attached. Items sent from our distribution centers have the POP information on the packing insert. Leave the POP label on or with the item until you complete all exchanges. Identification may be required to facilitate some exchanges.
If you have any questions or need assistance with a damaged item call 1-800-345-5273. Please keep any shipping and packing information to help with replacements.
Q. Where can I find my Gift Purchase History?
A. Your Gift Purchase History is located in your Online Management Center. It includes a list of the items purchased through your registry, the date of purchase, and in most cases the name of the purchaser. Use your Gift Purchase History to manage those all-important Thank You notes Viewing is completely optional. Purchased items are updated to this list daily. You may prefer to access your Gift Purchase History only after all gifts are opened.
Q. Do I have to add gift cards to my registry?
A. It's not necessary to add gift cards to your registry; we've done it for you!
Q. Do I need a Dillards.com account for my registry?
A. A Dillards.com account must be created before creating or managing your registry.